Resend Patient Welcome Email
After submitting a care plan in HEP, your patient will receive a Welcome Email notifying them that "Your Healthcare Provider Has Created a New Care Plan for You." The email will contain a link to the Patient Portal (https://portal.strivehub.com) as well as a unique, one-time Access Code which will allow the patient to access and view their Care Plan.
If a patient misplaced/didn't receive their initial welcome email you may resend the email via the Patient Overview screen in HEP. To resend a patient welcome email, begin by logging into your HEP account via https://prm.webpt.com/.
- Search for the patient using the Find a Patient task-bar at the top of the screen.
- Next, select the folder icon to the right of the patient's name to access the Patient Overview screen.
- Then, select Resend Welcome Email from the panel on the left.